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FREQUENTLY ASKED QUESTIONS

Magic Sweeper

  • Q: How is it with pet hair?
    A: The Magic Floor Sweeper can collect the pet hairs 
  • Q: What are the dimensions of the actual brushes?
    A: The diameter of the brushes are 12.5cm / 4.9inches. 
  • Q: Does it come already assembled?
    A: The unit comes 95% assembled.  You just need to attach the handle as shown above.
  • Q: Will it scratch my laminate or wood flooring?
    A: No, it will not damage any floor surface. 
  • Q: What type of battery does it use?
  • A: It does not use any batteries or electricity.  Just the slight guide from your hand.  It's lightweight and easy to control!
  • Q: I have 3 dogs and all hardwood floors. Does it work well to clean up dog fur?
  • A: Yes it does clean up dog fur but is not recommended.  It is best used between deep cleaning.

General

  • Q: When will I get my order?
    A: Orders typically deliver within 7 days depending on a number of factors.  After checkout, your order is sent to our warehouse for shipping. 
  • Q: How can I track my order?
    A: You will receive an email once your order has shipped along with your tracking link. You can always refer to our tracking page as well.
  • Q: How can I contact you?
    A: You can contact us here.  You may also give us a call at 1(800) 979-9208 or contact us via chat.
  • Q: How can I exchange an item?
    A: Please visit our returns page here for all returns and exchange related information.
  • Q: Do you offer refunds?
    A: Yes. Have you heard about our 180 Day Money Back Guarantee?  If the Magic Sweeper is not to your liking, no worries! We'll take it back within 180 days.
  • Q: Is themagicsweeper.com a secure site?
    A: Short answer: Yes. Longer answer:themagicsweeper.com uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and our servers which protects your sensitive data. Every page, content, credit/debit card, and transaction information are all protected by this same level of security that is also used by banks. This website is hosted by Shopify which is a leading secure e-commerce platform that allows us 24/7 monitoring and 99.99% uptime.

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