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Here at The Happy Homebody we are committed to meeting the needs of our everyday customers and we invite you to become a part of our success!

If you are interested in any of the positions described below or would like to submit your qualifications for general review, please submit a cover letter, resume, and salary history and requirements to our Human Resources department at hr@thehappyhomebody.com

 

 

OPEN POSITIONS:

PRODUCT RESEARCH ANALYST

The Product Research Analyst's ultimate goal is to approve a product for mass sale that serves core public needs, generating profits for the business. These analysts must be well-versed in the product's use, design and implementation, along with applying it to possible vendors and customers. This career requires an applicant that can think like an engineer, customer and salesperson at the same time. They analyze market trends pertaining to the potential product, draw up statistical analyses on sales plans and work beside engineers to bring the item to life.

 

CUSTOMER SERVICE SPECIALIST

Treating customers with respect is a top concern for customer service specialists. As these professionals go about earning people’s trust (and business), they commonly perform the same type of tasks, regardless of industry. Here are a few of the central duties expected of customer service specialists based on our scrutiny of job postings:

Answering Questions

Customer service specialists are information providers. Customer service specialists use their superior knowledge of their organization’s offerings to present buyers with clear information in order to make solid decisions.

Troubleshooting

Customer service specialists also are active helpers when things go wrong. They may look into the shipping history of a package that a customer complains she hasn’t received, or they might explain to a disgruntled car owner exactly what services need to be performed when a recall is issued. By showing concern and taking swift, meaningful action, customer service specialists demonstrate that the company cares about its patrons and will do what it takes to keep them satisfied.

Listening

By examining issues and comments that keep popping up, customer service specialists can provide their employer with valuable feedback. For instance, repeated problems with the company’s online purchasing platform may warrant an investigation into technical glitches. 

Evaluating Satisfaction

Customer service specialists may routinely or periodically contact clients to judge their happiness. For instance, someone who has purchased a new recliner may receive calls—perhaps after two weeks and again after six months—from a customer service specialist who works for the furniture company inquiring about satisfaction with the new chair and if there are any questions about the item.

 

ORDER FULFILLMENT SPECIALIST

Manages the order fulfillment process including order entry, administration, and shipping. Oversees the order tracking process and ensures orders are processed in accordance with the organization's customer service standards. Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost. Requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Typically requires 3+ years of managerial experience.

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